Make it yours.
Create your workspace, choose your business type, and add your location. Set the name, logo, and colors customers will recognise.
A clearer way
to take care of customers.
No new app for your customers. One shared workspace for the people who look after them.
Owner or operations manager
Choose your customer moments.
Create a touchpoint for reception, an invoice, a delivery, an appointment, or a handover. Download a QR code or copy the feedback link.
Give your team a clear next step.
Read each experience, assign recovery cases, set deadlines, and record your actions. Only use customer contact details where consent was given.
Check if you made it right.
Mark the issue resolved when your team has addressed it, then share a resolution-check link. The customer’s confirmation stays separate from staff records.
Use what you learn.
Review feedback themes, rating trends, and overdue cases. Scale teams can also compare locations and share what’s working.
YOUR WEEKLY ROUTINE
Less guesswork. Better follow-up.
Start the day with the recovery queue. Check overdue work with your team. End the week by deciding which service issue to improve next.
Ask at the right moment.
A QR code at reception. A link on an invoice. A simple, branded page makes it easy to tell you how it went.
Give every issue an owner.
Read the feedback, assign a teammate, and set a deadline. Keep contact and recovery notes together.
Make service better, together.
See the recurring themes and check if your team’s fixes helped. Track customer confirmation separately.